Support
Need help with our plugins? We offer three support options depending on your needs:
Free Plugin Support
For our free plugins, get support through:
- WordPress.org Plugin Forums - Community-driven support for each plugin
- GitHub Issues - Technical discussions and bug reports on our repositories
Paid Support
For premium support from our team:
- Help Center - Professional support for license holders
- Direct assistance with plugin configuration and troubleshooting
Custom Development
Need something tailored to your specific requirements?
- Custom Development Services - Bespoke solutions and plugin customizations
- Professional development services
Before You Contact Support
Try these steps first:
- Update to the latest plugin version
- Check the plugin documentation
- Test with default theme and no other plugins
- Clear all caches
Writing Effective Support Requests
When contacting support, please provide:
Essential Information
- Plugin Name and Version
- WordPress Version
- PHP Version
- License Key (for paid support)
Problem Details
- Clear Description: What exactly isn't working?
- Steps to Reproduce: How can we recreate the issue?
- Expected vs Actual: What should happen vs what actually happens?
- Error Messages: Include any error messages or codes
Additional Details
- Active Theme: Name and version
- Other Plugins: List of active plugins that might conflict
- Screenshots: Visual evidence helps us understand faster